It may be a daunting thought to think of handing over your sensitive business data to someone you have only met on the phone, or only just communicated with electronically. However, this is the risk you take by outsourcing.  Please read the following frequently asked questions so you may know what to look out for, thereby minimizing your risk in outsourcing.

How do you guarantee low cost services?

We take the maximum advantage of operating from our back office in a low labour cost region. Our DTP personnel are highly skilled and qualified professionals in the services we render and work very quickly while maintaining the quality of the output.

How can you offer 100% guaranteed accuracy in your work?

All our personnel are highly skilled, well trained and enthusiastic professionals. They use the very latest state-of-the-art equipment in providing the service.

What are your payment terms?

For our image processing services, we do not ask for any payment upfront and only invoice at the completion of the job based on our quote. For all other services, the payment terms are negotiated at the time of order.

How do you accept payment? 

We accept payments electronically through PayPal. We also accept electronic transfers to our UK bank account. UK based customers may also pay a check direct at our UK office.

What do I do if I am not happy about the quality of work done?

Our DTP professionals are highly qualified and we do not expect this to happen. However, in the unfortunate event that you ascribe any problem to us, we shall repeat the job at no further cost in a very short time.

How long does your work take?

Our facilities operate 24/7 so we can deliver most image processing jobs within 24 hours. We will advice you of the completion time for other services at the time of order. The turnaround time again depends on the quantity of the work to be processed.

How do I place an order?

Simple! Create an account by signing up on our website and then log on to your account. Follow the instructions in the “Place Your Order” section. We also accept orders by email; however, you need to sign up on our website first.

Can I apply for trial images?

Yes! However, you need to register on our website first. When you log on to your account, fill in the “Place Your Order” section, but remember to indicate that you are requesting for a free trial. Please note that we offer up to 2 images as free trial.

How do I ensure that my data is protected?

All our personnel have signed a non-disclosure bond. Our equipment is also protected by a firewall for both inbound and outbound security and we have the latest in anti-virus protection. All our systems are password protected and we do not have external storage devices like floppy drives or CD-ROM, drives, etc. attached to our systems. We have installed a surveillance camera system on our premises.