This is a broad challenge that has helped Outsource Experts, Bangladesh to get clients for interesting photo editing offers. The company has taken the opportunity of easy communications, a vital link to keep clients happy. The online support system brings a steady flow of work to the Dhaka in-house studio daily.
Ever since the concept of online photo studios began, it has become a boon for the firms and their clients. The digital platform allows the flexibility to operate seamlessly. First it was a challenge to get the clients but now with easy communication systems a vital link has been established. Outsource Experts BD is physically based in UK, production site Dhaka, Bangladesh. But it caters to a wide cross section of clients worldwide. It relies on a three-pronged system that works in its favor and that is:
- 24 hours email and online chat support
- Quick turnaround
- Huge amount of image processing capacity everyday
Email and chat support
“For an online business like ours 24 hour email support and online chat is extremely important,” says Atiqur, the figurehead of the company. He has been in this business for long to understand how to keep clients happy. He has been instrumental in ensuring that live chats allow the clients to tracking of their jobs especially if they are urgent. They may be miles away from the studio but will be just a ping away. The studio operates 24 x7. So timing is never an issue. A brief can be sent with pictures anytime. The CEO also explains, “It’s not just the online contact that enables the client to preview the brief. But uploading the edited pictures in Hi-speed also counts. This essential back up service keeps regular clients satisfied.” Keeping the basic need of uploading and loading of heavy photo files, the website is capable of handling it with high-speed regularity. Being update is a necessity to keep clients update on the way the firm can service them for emergency jobs. Outsource Experts BD has a huge facility to handle many clients simultaneously. Email is the best option to contact the consultant who replies instantly. Once the trial run is approved, the online chat is available for changes in the brief.
Quick Turnaround Time
If it were not for speed, the entire process of editing would be defeated. Hence the challenge for the editors lies in doing a good job in least amount of time. That is the key to doing successful photo processing jobs. Atiqur mentions here, “When the client sees that a job is accomplished soon, they have trust in our ability.” Outsource Experts BD has been successfully in executing several digital imaging artworks. Every skilled technician is able to work within the deadlines. Unless of course, the editing job is very complex and requires more time to complete. When it comes to photo masking it can be done instantly. But image stitching will consume a few hours more. With an email update, the client knows the working timelines.
Bulk Image processing
Outsource Experts BD is big enough to cater to bulk photo editing. Daily work is executed for several global clients. This should give an idea of the speed at which various jobs are done. And at no time the quality is compromised. This company started as a smaller firm, which helped clients with lesser budgets. With recession everywhere even the big companies are looking at the firm with interest.